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Summary:
- DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients.
- DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients.
- We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.
- Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture.
- We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.
Responsibilities:
- Meet and exceed net churn, renewal revenue, and upsell revenue goals.
- Identify and close opportunities for expansion within your Book of Business.
- Manage cancellation requests within the SLA guidelines.
- Meet and exceed product adoption goals.
- Drive product/feature adoption with solution-based consultations with customers.
- Identify and resolve at-risk adoption indicators within SLA.
- Report product feedback to product team.
- Expert in product knowledge on features and function to achieve customer outcomes.
- Maintain strict adherence to customer follow-up SLAs – We never want a customer to ask for an update.
- Solicit for advocacy opportunities (i.e. case studies, testimonials, webinar panelists, etc.).
- Meet and exceed CSAT/NPS goals.
- Conduct regular success calls & business reviews with customers.
Requirements:
- Minimum of 1-2 year experience in a sales OR a revenue-driven customer success or account management role.
- Proven ability to manage a large book of business – you are not intimidated by 100+ accounts.
- Ability to deepen the relationship with clients through consistent upsell/cross-sell opportunities – you’re not afraid to advocate for DearDoc products and sell additional tools/products to help our practices accomplish their business needs!
- Success in a high-growth environment and adaptable to change.
- Can make a challenge into an opportunity.
- Ability to ensure client satisfaction, balance customer expectations, and negotiate successful resolutions.
- Experience collaborating with various internal teams to push projects through completion in a timely manner.
- Strong project management with a strict attention to detail.
- Deep customer empathy and emotional intelligence.
- Keen eye for opportunities to increase revenue.
- Impeccable attention to detail to perform the highest quality of work.
- Great interdepartmental communication skills.
- Understanding of customer experience with a product.
- Resilient and hardworking (GRIT).
- A positive, polite, confident, sincere and friendly disposition.
- The ability to solve problems & to think dynamically.
- Adaptability – we’re growing and evolving, and the rocket ship is about to take off.
- Ability to think differently.
- Team Player.
Benefits:
- Unlimited PTO.
- 11 Paid Holidays.
- Annual Week off For the Holidays.
- Health Insurance.
