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Summary:
- Education Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom.
- The company helps teachers personalise learning at scale with powerful learning, assessment, and insights tools.
- As a Customer Success Manager for the Essential Assessment platform, you will drive platform adoption and build strong relationships with educators across New South Wales and beyond.
- The role is based in Sydney, with flexibility to work remotely and travel to schools regularly.
Responsibilities:
- Drive platform adoption and usage across a portfolio of subscribing schools via online and in-person support.
- Identify and close upsell and expansion opportunities within the portfolio to meet targets.
- Onboard new subscribers by providing training and sharing resources to ensure early platform adoption.
- Monitor school engagement using customer health metrics and intervene proactively to address potential issues.
- Respond promptly and effectively to customer queries related to their use of Essential Assessment.
- Assess no-usage and low-usage schools regularly, implementing strategies to increase engagement and reduce churn.
- Contribute data and insights on school activity within the portfolio when required.
- Maintain key tools such as EA Admin, Hubspot, and Subskribe, ensuring they are up-to-date and aligned with team processes.
- Share insights on schools’ needs, requests, and NSW market trends.
- Suggest and contribute to creating customer help guides and educational resources.
- Support the success of in-person educator conferences, online webinars, and external events as required.
Requirements:
- NSW-based, ideally in Sydney, and willing to travel within NSW and visit schools regularly.
- Australian Primary teaching and/or leadership experience with a strong passion for education.
- Experience using Essential Assessment is highly advantageous.
- Experience presenting or delivering training, both in-person and online.
- Strong coaching and training skills with the ability to adapt to different learning styles.
- Excellent communication skills, both over phone, email, and face-to-face.
- Natural problem-solver with the ability to think creatively.
- Proven ability to prioritise tasks and manage multiple responsibilities.
- Confidence using technology and a willingness to learn new tools and systems.
- Prior experience in customer success and/or a commercial role is highly regarded but not essential.
- A strong desire to transition out of the classroom into a role with broader educational impact.
Benefits:
- Collaborative, passionate, and fun team committed to transforming education.
- Remote and flexible working arrangement.
- Monthly communication allowance and $1000 towards home office setup.
- Annual wellness allowance for mental and physical wellness.
- Three extra days of annual leave during the end-of-year shut down period.
- Parental leave top-ups and an annual community service day.
- EAP with unlimited sessions.
- Employee Equity Bonus Plan.
- Employee referral program with a $2000 reward.
- Ongoing professional development with access to EP’s Learning Hub.
- Participation in EP support groups for diversity, environmental impact, and wellness.
- Opportunity to work with a growing global business committed to community and diversity.
