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Summary:
- Spare is a company that empowers everyone to unlock the potential of mobility.
- The mission is to revolutionize shared transportation through a platform that provides worry-free, efficient, flexible, and automated on-demand solutions.
- Spare partners with transportation providers to create holistic demand-responsive services for riders with and without specialized mobility needs.
- The company is committed to improving transit networks and optimizing transportation ecosystems globally.
- The Customer Success Manager role is customer-oriented and aims to build and manage strong relationships with customers, ensuring they are successful using Spare’s platform.
Responsibilities:
- Customer Advocacy: Identify customer pain points, propose solutions, and advocate for customers with the Product Team.
- Relationship Management: Build strong, lasting relationships with customers and other key stakeholders from multiple backgrounds.
- Customer Success: Understand what success means to customers and work with them to ensure they are as self-sufficient as possible.
- Cross-team Collaboration: Work closely with the Growth and Solutions Engineering teams to ensure all pre-sale RFP commitments are met.
- Travel within Canada and the USA for onsite visits (approximately once per quarter).
- Rotate with the Launch and Customer Success teams as the first point of contact for customers in emergencies (usually one week every three months).
Requirements:
- Previous experience in Customer Success (ideally a minimum of 2 to 3 years).
- Experience working with multiple B2B customers.
- Experience working at a fast-paced startup company.
- Experience working with a complex tech product or multiple product streams.
- Excellent communication skills and the ability to build lasting relationships with customers of different backgrounds and technical abilities.
- Ability to thrive in dynamic, fast-paced settings and reprioritize on the fly.
- Availability and eligibility to travel within Canada and the USA (1-2 times per quarter).
- Bonus: Previous experience or interest in transit.
- Bonus: Experience working with B2G customers in government and public sectors.
- Bonus: Background in project management.
Benefits:
- Purposeful work: Be part of a mission-driven company that solves real-world problems and improves lives globally.
- Growth Opportunities: Rapid advancement potential for motivated high performers.
- Market-competitive pay: Competitive salary with a commission/bonus structure for growth roles.
- Stock options: Stock options for all employees, sharing in the growth and success of Spare.
- Flexible work: Work remotely from anywhere in Canada, within your time zone.
- In-office collaboration: Option to work at the HQ in Metro Vancouver or access a CA$200/month coworking membership.
- Home office allowance: CA$1,000 allowance to set up a productive home office.
- Team offsites & socials: Annual team offsites and social budgets for team-building activities.
- Health insurance: Fully paid health insurance for employees and dependents.
- Lifestyle Spending Account: CA$500 per year for various expenses (education, wellness, etc.).
- Paid time off: Three weeks of vacation, unlimited sick days, and company-wide shut-down days.
- Parental leave top-up: Up to 80% for 15 weeks to support new parents.
