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Responsibilities
- Provide a tailored and value-driven onboarding experience for customers
- Ensure new customers are set up for success with a customer-first mindset
- Handle a high volume of communication, prioritizing multiple methods
- Consistently meet and exceed quantitative goals
- Exemplify qualitative behaviors that support team members and customers
Requirements
- 2+ years experience in account management/client relationship role in technology
- Professional English fluency in verbal and written communication
- Experience delivering product training sessions via web conference software
- Able to work North American hours
- Able to align customer’s goals with Sprout’s value and solutions (Preferred)
- Ability to manage simultaneous software implementations (Preferred)
- Superior organizational skills and excellent communication skills (Preferred)
- In-depth knowledge of social media tools (Preferred)
- Salesforce.com or other CRM experience is a plus (Preferred)
Benefits
- Insurance and benefits for both individuals and families
- Flexible paid time off and parental leave program
- High-quality and well-maintained equipment
- Wellness initiatives for health and mental well-being
- Ongoing education and development opportunities
- Corporate social responsibility program driven by team member involvement
