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Summary:
- QuantHub is seeking a proactive and personable Client Success Manager to build strong relationships with clients, manage projects, and identify expansion opportunities within existing accounts.
- This role supports QuantHub’s mission to help clients maximize the potential of their adaptive learning platform for skills training and AI-powered curriculum building.
- The individual will work across universities, education companies, and corporations to drive engagement and growth.
Responsibilities:
- Build trusted, long-term relationships with client stakeholders across diverse industries.
- Act as the primary point of contact post-sales, ensuring client goals are met and exceeded.
- Serve as a client advocate by collecting feedback and ensuring alignment with their evolving needs.
- Oversee implementation and adoption of QuantHub’s adaptive learning and curriculum solutions, ensuring timely and successful delivery.
- Conduct onboarding sessions and engagement training to maximize utilization of QuantHub’s tools.
- Proactively identify upselling and cross-selling opportunities within client accounts to drive incremental revenue.
- Present data-driven recommendations and insights to clients to showcase added value.
- Collaborate with the sales and product teams to introduce new features and solutions to clients.
- Use HubSpot CRM to manage client interactions, monitor account health, and track engagement metrics.
- Prepare compelling presentations and reports using Excel and PowerPoint to communicate outcomes and strategic plans effectively.
Requirements:
- 3–5 years in a client-facing role, ideally at a top 10 consulting firm or in a SaaS environment.
- Proven ability to manage client relationships and lead strategic account growth.
- Proficiency in Excel and PowerPoint; ability to create impactful presentations and analyze complex data.
- Strong interpersonal skills, with an engaging personality that builds trust and rapport.
- Exceptional problem-solving abilities and self-motivation in a remote work setting.
- MBA preferred, or equivalent experience with a strong business acumen.
- Familiarity with SaaS platforms and data literacy solutions is preferred.
- Experience managing client satisfaction and growth metrics, such as NPS or expansion revenue.
Benefits:
- Health, dental, and vision insurance.
- Simple IRA plan with employer matching.
- Generous paid time off and holidays.
- Remote work environment with periodic team retreats.
- Paid gym memberships to support your health and wellness.
- Opportunities to grow within a leading tech startup.
