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Responsibilities
- Onboard new customers to ensure they maximize their experience
- Build and improve ongoing customer relationships
- Use data analysis to enhance customer satisfaction
- Identify revenue growth opportunities and expand usage within organizations
- Educate clients on products, services, and special offers
- Resolve client complaints promptly
- Communicate product enhancements to the development team
- Conduct regular check-ins and recommend improvements
Requirements
- Experience in the veterinary industry or technology sector
- Diploma/degree in sales, marketing, business, or veterinary field
- Proven success in customer success or relationship management
- Strong communication and interpersonal skills
- Experience with CRM tools like Hubspot is a plus
