Customer Support Agent at Dealer Inspire Full Time NEW

Responsibilities

• Analyze and resolve incoming support requests effectively.
• Receive and process customer requests for technical support.
• Resolve complex product-related issues with collaboration.
• Escalate complex issues to higher-level support teams.
• Provide fast and efficient service per department guidelines.
• Stay updated on internal knowledge and training processes.
• Utilize product knowledge to inform customers about features.
• Support maintenance of data by documenting customer interactions.
• Communicate opportunities for process improvements to management.

Requirements

• Bachelor’s degree in a technical field or equivalent experience.
• Two years of experience in customer service or support.
• Excellent verbal and written communication skills in French and English.
• Ability to analyze problems and take appropriate measures.
• Skilled in presenting information clearly to non-technical users.
• Competent in providing support by actively listening to clients.
• Ability to manage high-pressure situations effectively.
• Strong time management and multitasking skills.
• Familiarity with web platforms like Zoho, Jira, BrowserStack.
• Strong adaptability in a constantly evolving industry.

Benefits

• Medical, paramedical & dental healthcare plans.
• New hire stipend for home office set-up.
• Generous PTO and paid holidays.
• Commitment to diversity and equal opportunity employment.