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Summary:
- Spotter is a fast-growing trucking startup based in the US.
- You will be working in a high-energy environment with a diverse pool of co-workers from all around the world.
- We are seeking a dedicated and reliable Customer Support Agent to join our team.
- The ideal candidate will have immaculate English and the propensity to go above and beyond to provide excellent customer service.
- This position requires availability 24/7, with primary business hours aligned with Chicago time.
Responsibilities:
- Provide on-the-road assistance to drivers, addressing their needs and resolving issues promptly.
- Respond to inquiries and support requests through various communication channels (phone, email, chat).
- Maintain accurate records of driver interactions and support activities.
- Coordinate with other departments to ensure timely resolution of driver issues.
- Monitor and track the status of drivers and their shipments.
- Deliver exceptional customer service and ensure driver satisfaction.
Requirements:
- Proven experience in customer support or a related field.
- Familiarity with the trucking industry is a significant advantage.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Proficiency in using customer support software and tools.
- Ability to work independently and as part of a team.
Benefits:
- The first month is a training period, during which the company will invest significant resources in teaching and onboarding.
- During this training period, the pay is $150.
- After the first month, if expectations are met, the pay could be increased to $190.
- Immediate promotions are available afterward, with salary increases to 230,followedby300 once goals are successfully met.
- On-call 24/7 to meet the needs of our drivers.
- Main business hours are based on Chicago time.
