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Summary:
- SupportYourApp is a leading Support-as-a-Service company, providing technical, customer support, and CX services for tech companies worldwide.
- The company serves clients from over 30 countries and speaks over 60 languages, creating a multicultural and multilingual work environment.
- SupportYourApp is offering a role for a Customer Support Consultant in the crypto sector, with a focus on building long-term relationships and providing exceptional support.
Responsibilities:
- Provide exceptional customer support via chats and emails.
- Build positive and long-lasting relationships with customers.
- Meet team KPIs.
- Stay up-to-date with cutting-edge technology.
- Securely handle customers’ sensitive information.
- Apply the latest customer happiness practices.
- Maintain working knowledge of the client’s products and services.
Requirements:
- Excellent proficiency in both Italian and English at B2 level.
- At least 6 months of experience in a customer support role.
- Experience providing support via chats and emails.
- Interest in crypto or stock exchange.
- Experience with Salesforce or Zendesk.
- Analytical and research skills.
- Positive and responsible attitude.
- Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Benefits:
- Flexible schedule.
- Fully remote work opportunity.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation period.
- Work-life balance.
- Responsive management focused on growth and long-term cooperation.
- Greenhouse conditions for self-development.
