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Customer Support

Customer Support Consultant (fluent German & English) Full Time NEW

Summary:

  • SupportYourApp is a multinational company that provides secure technical, customer support, and customer experience (CX) services for tech companies around the world.
  • The company operates in over 30 countries and speaks over 60 languages.
  • SupportYourApp has been an industry leader in premium outsourced customer support since 2010 and has 7 hubs globally.
  • The company promotes a “People First” management approach and provides an inclusive, international work environment.

Responsibilities:

  • Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner.
  • Build positive and long-lasting relationships with customers.
  • Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners.
  • Meet team KPIs.
  • Stay up-to-date with cutting-edge technology.
  • Securely handle customers’ sensitive information.
  • Apply customer happiness practices to ensure client satisfaction.
  • Communicate with developers and other departments of various IT companies.

Requirements:

  • Fluent in German and English, both at C1/advanced level.
  • 1–3 years of experience in customer support.
  • Strong analytical and research skills.
  • Ability to understand and empathize with customers’ needs and concerns.
  • Positive, responsible, and proactive attitude.
  • Comfortable working in a fast-paced, ever-changing environment.
  • Strong ability to learn and work with multiple software tools and platforms.
  • Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality.
  • Personal laptop or computer (at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Benefits:

  • Flexible schedule.
  • Opportunity to work fully remotely.
  • Inclusive international environment.
  • Compensation in USD.
  • Good bonuses for referring friends.
  • Paid intensive training and probation.
  • Strong work-life balance.
  • Responsive management interested in your growth and long-lasting cooperation.
  • Greenhouse conditions for self-development.

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