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Summary:
- Passionate about the world of tech?
- Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
- Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Responsibilities:
- Provide exceptional customer support via chats and emails.
- Build positive and long-lasting relationships with customers.
- Meet team KPIs.
- Always be up-to-date with cutting-edge technology.
- Securely work with customers’ sensitive information.
- Apply the latest and greatest customer happiness practices.
- Maintain working knowledge of our client’s products and services.
Requirements:
- Native German and English B2.
- Experience in a customer support role.
- Interest in crypto, trading or stock exchange.
- Experience providing support via chats and emails.
- Experience with Salesforce or Zendesk.
- Analytical and research skills.
- Positive and responsible attitude.
- Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Benefits:
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
