Customer Support Engineer (Tier 1/2) at StrongDM Full Time

Responsibilities

• Track and address customer issues through support lifecycle
• Communicate with customers via updates and screen share sessions
• Provide guidance on DevOps concepts and IT operations
• Learn and deploy new technologies for issue reproduction
• Author and update customer documentation and blog posts

Requirements

• Familiarity with databases (e.g., Postgres, Oracle), Linux, networking, Docker, Kubernetes
• Experience with troubleshooting techniques and customer issue solutions
• Familiarity with cloud providers: Azure, GCP, AWS
• 1+ years of experience with security or infrastructure tooling
• Experience or familiarity with Terraform, Ansible, Go, or Python
• Prior experience working remotely with US-based/distributed team
• Experience interacting with clients and customers
• Strong written and verbal English language skills
• Willing to work an ET Timezone shift

Benefits

• $80,000-$100,000 annual salary + equity salary packages
• Medical, dental, and vision insurance (free to employees/dependents)
• 401K, HSA, FSA, disability coverage, life insurance
• 6 weeks of combined accrued vacation + sick time
• Volunteer days + standard holidays
• 24 weeks paid parental leave + transition time + childcare stipend
• Generous monthly/annual stipend for internet + home office