Customer Support Representative – Egypt Full Time

Summary:

Community Phone, a customer-focused phone company serving over 20,000 customers, seeks a Customer Support Representative in Egypt to enhance landline user experiences. With a team of 70 across 15 countries, the company offers business and consumer products to ensure reliable communication and block phone scams, fostering a culture of trust and efficiency.

Responsibilities:

• Track customer concerns, identifying trends, and driving calls.
• Work Cross-Functionally to remove customer obstacles.
• Ensure every customer has an extraordinary experience.
• Understand why customers wish to cancel and working on solutions to keep customers satisfied.
• Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues.

Requirements:

• An advanced command of the English language is required for this role.
• Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people.
• Kind to your core.
• Able to Adapt quickly to change.
• Excellent in both Verbal and Written English Communication skills.
• A Skilled Multitasker and Organizational by nature.
• Experience with Zendesk, Hubspot or similar technology.

Benefits:

• We are hiring globally and paying $6/hour as a base salary with additional commission potential.