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Responsibilities
- Provide customer support via calls and emails for international clients and partners
- Assist clients with reservations and questions before booking
- Distribute requests among departments and teams
- Log activity in CRM
Requirements
- Excellent verbal and written communication skills in English (at least B2/C1)
- Previous experience in travel, hospitality, or customer service is an advantage
- Ability to deliver exceptional customer service by phone and in text
- Can-do attitude, patience, and ability to “read” customers
- Ability to work as part of a team and with limited supervision
- Natural multitasker with responsibility, attentiveness, empathy, and stress handling
Benefits
- Remote work
- 500 euro salary + up to 100 euro bonus KPI
- Schedule 2/2 rotating shifts (2 days work from 9 p.m. to 9 a.m. GMT+3 / 2 days off)
- Young and active team of specialists
- Interesting and ambitious tasks for professional growth
- Learning opportunities: seminars, training, and conferences
- Corporate discounts on hotels and other services
