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Responsibilities
- Assisting customers through live chat, email, and phone support
- Provide delightful customer service through casual, unscripted conversations
- Maintain detailed product knowledge to engage in consumer education and support sales efforts
- Provide customer feedback and data to internal teams across the company
- Write internal documentation and tutorials
Requirements
- 2+ years of previous contact center experience with live chats, email, and phone support
- Writes in a clear and concise manner
- Enjoys teaching others and explaining technical concepts
- Has patience to listen and understand what customers are trying to accomplish
- Knows how to communicate in a friendly, professional manner
- Is a continuous learner, proactively pursues growth and learning
- Pays high attention to detail
- Has functional knowledge of computers and can perform basic troubleshooting
- Holds an Associate degree or higher (preferred)
- Has ongoing access to a quiet workspace to conduct professional business
Benefits
- Professional development allowance for personal growth
- Flexibility for work-life balance and ample PTO, including for volunteering and new parents
- 401K with company matching, financial planning education
- Choice of HSA, FSA, and traditional insurance options for medical, dental, and vision
- Wellness benefits including fitness and organic produce services
