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Responsibilities:
- Lead and mentor a team of customer support representatives.
- Handle customer inquiries via phone, email, and chat.
- Maintain detailed records of customer interactions and issues.
- Identify trends and areas for improvement in customer service.
- Collaborate with other departments for a seamless experience.
- Assist in developing and implementing support strategies.
Requirements:
- Fluent in Greek and English, both written and spoken.
- Minimum of 2 years in a customer support role.
- Strong problem-solving skills and quick thinking.
- Excellent communication and interpersonal skills.
- Proficiency with customer support software and CRM systems.
- Ability to work collaboratively in a fast-paced environment.
- Proven leadership experience.
Benefits:
- Remote work opportunity.
- Flexible working schedule.
- Salary and performance-based bonuses.
- Learning opportunities.
- Career growth prospects.
