Design Manager Full Time

Summary:

• Endpoint is an interactive response technology (IRT®) systems and solutions provider supporting the life sciences industry since 2009.
• The company’s vision is to help sponsors and pharmaceutical companies achieve clinical trial success.
• Endpoint’s proprietary PULSE® platform is designed to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing.
• The company is headquartered in Raleigh-Durham, North Carolina, with offices across the United States, Europe, and Asia.

Responsibilities:

• Ensure that all system design activities are completed in a timely manner and meet the client and study requirements.
• Serve as the endpoint expert on project configuration, ensuring configurations are completed per SOPs, policies, practices, and other requirements.
• Collaborate with Project Management and Developers to implement project-specific functionality not configured by the in-house tool.
• Support the creation and maintenance of IRT standards for system configuration and UAT/QC processes and provide technical expertise and issue resolution for configuration, UAT, and QC processes.
• Support the development and delivery of training activities within the Design team to ensure knowledge of configuration, UAT, and QC standards.
• Build effective partnerships with internal teams to ensure project completion through all phases of the development process.
• Act as a subject matter expert on client clinical study protocol and the transfer of study requirements into the endpoint PULSE platform.
• Perform quality checks (QC) for studies that don’t require UAT.
• Perform Unit Testing on IRT systems before build completion.
• Support quality investigations and continuous improvement projects and provide input into SOPs and process development.

Requirements:

• Bachelor’s degree or equivalent and/or appropriate experience.
• 2-4 years of experience in a software or technical implementation role is preferred (e.g., System/Design Analyst), or the appropriate combination of education and experience with the proven ability to understand technical concepts and learn quickly.
• 1-2 years of experience in life sciences/clinical trials industry.
• Previous experience working in a fast-paced, entrepreneurial environment preferred.
• Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms is a big plus.
• Familiarity with SQL is a plus.
• Strong attention to detail.
• Excellent time management skills.
• Good communication skills.
• Excellent organizational skills with the ability to prioritize multiple tasks.
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.

Benefits:

• Endpoint Clinical does not accept unsolicited resumes from search firms or other third parties. Any unsolicited resume sent to Endpoint Clinical will be considered Endpoint Clinical property, and no fee will be paid if the company hires the subject of any unsolicited resume.