Development Manager – Tech Professional Services – Canada (Remote) Full Time NEW

Summary:

• We seek a Development Manager to oversee our remote technology and engineering team, spanning our company’s Digital Transformation and Innovation business units.
• The ideal candidate is a seasoned tech leader with experience leading large-scale (40+ staff) groups and well-rounded in building enterprise-grade web, mobile, and VR apps.
• This role involves working closely with the executive team, development team, and clients to ensure that changing resource and project requirements are understood and met.
• The Development Manager will lead and mentor a high-performance development team, manage the delivery of multiple high-profile projects, and work with engineering leadership to define and execute a unified technology strategy.

Responsibilities:

• Work closely with the executive team, development team, and clients to ensure that changing resource and project requirements are understood and met.
• Participate in client pitches and proposals by preparing project budgets, timelines, and related materials.
• Develop and execute customer success strategy to ensure client satisfaction and retention.
• Monitor client delivery health, identify potential issues, and proactively address them to ensure satisfaction.
• Lead and mentor a high-performance development team.
• Work with the leadership team to establish business goals and associated metrics (chargeability, utilization, customer NPS) for the development team.
• Execute reporting activities to track progress and guide focus.
• Manage the delivery of multiple high-profile projects.
• Work with engineering leadership to define, execute, and align on a unified technology strategy.
• Work with technology leadership to pitch, architect, estimate, design, and deliver tailored product services for various industries, particularly financial services.
• Design technical processes for efficient operations, timely execution, and clear decision-making.
• Ensure the technology team’s development and organizational plans are aligned with company objectives.
• Translate technology vision, strategy, and priorities into clear and actionable objectives, ensuring all stakeholders, including leadership and engineering teams, remain consistently up-to-date.
• Partner with other team leaders to prioritize and lead technology recruiting, retention, and branding.
• Be an engaged department manager focused on setting SMART goals and delivering results.
• Own part of the technology budget.
• Offer high-level design input to apply development best practices and design patterns.
• Work with company leadership on strategic planning for future resourcing requirements aligned with evolving business objectives.

Requirements:

• Experience with both Technical Professional Services (ideally financial services) and Product Development (XR/AI is a bonus).
• Knowledge of the software lifecycle, modern testing methods, design patterns, continuous integration, and Agile methodology.
• Experience delivering complex digital apps and products.
• Experience building enterprise SaaS products and implementing software patterns; you understand how to make a customizable core product.
• Strong understanding of multi-tier services, web-based testing techniques, and developing for the cloud, including DevOps, AWS, Azure, Continuous Delivery, and Agile development.
• Experience with regular client-facing interactions to gather feedback, determine future resource requirements, and propose solutions.
• Experience with balancing the needs of the client with the needs of the company.
• Experience working with sales teams to provide estimates and develop RFPs.
• Experience liaising with HR teams and Project Managers to plan ahead on future resource requirements.
• Effective and diplomatic leadership, communication, and presentation skills.
• Ability to take high-level direction, work through ambiguity, and execute in an iterative mode.
• Excellent time-management and organizational abilities that facilitate structured work.
• Experience with leading cross-functional remote development teams and partnering across complex organizations within North America.
• Bachelor or Master’s degree in Computer Science/Engineering or a related field or equivalent professional experience.

Nice-to-Have:

• Experience delivering tailored software solutions in financial services, gaming, and/or education.
• Experience delivering solutions using the Backbase, VeriPark, eBankIT, or Forge digital banking platforms.
• UX design experience or knowledge of core design principles.
• VR, AI, or machine learning experience.

Benefits:

• Fully remote work.
• Competitive compensation rates.
• 4 weeks of paid vacation.
• 5 paid sick days.
• 4 weeks sabbatical leave after 3 consecutive years of service.
• Bonus programs.
• Training and career development opportunities.
• Regular in-person social events for employees based in/around Vancouver, BC, or Toronto, ON.

Tagged as: Agile Methodology, Canada, Financial Services, Project Management, Software Development