Director, BPM, Customer Order Management Full Time

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

The Amplify Supply Chain team is seeking a Director of Business Process Management to lead and drive operational excellence in our Outbound functional area. This role is responsible for optimizing processes related to customer order management, including order capture, processing, fulfillment, and delivery of physical materials, ensuring timely and accurate delivery to our customers. Partnering closely with cross-functional teams, the Director will champion continuous improvement initiatives, enhance system capabilities, and ensure alignment with Amplify’s strategic objectives.

Essential Responsibilities:

• Collaborate with the Vice President, Outbound Supply Chain, their leadership team, and cross-functional stakeholders to assess current processes, identify opportunities for improvement, and develop policies for order capture, processing, scheduling, and backorder management.
• Develop and implement scalable, data-driven solutions to enhance order fulfillment accuracy, reduce lead times, minimize order delays, and improve communication during large-scale key account delivery projects.
• Establish and monitor Key Performance Indicators (KPIs) to drive operational efficiency and service excellence.
• Oversee a portfolio of process improvement initiatives targeting order management across samples, pilots, commercial sales, depository orders, and returns in a 3PL environment.
• Collaborate with cross-functional teams to implement order scheduling, inventory allocation, routing tools, refine backorder handling policies, improve assembly strategies, and integrate Available-to-Promise (ATP) and Capable-to-Promise (CTP) capabilities.
• Provide leadership support for large-scale supply chain transformation initiatives, including the development and integration of Assemble-to-Order (ATO), Make-to-Order (MTO), and Configure-to-Order (CTO) processes to support modular content and custom publishing.
• Support the development of consolidated delivery experiences and integrated dashboards for end-to-end shipment visibility.
• Establish and oversee processes to monitor, manage, and resolve order exceptions in real-time, reducing delays and ensuring timely escalation of critical issues.
• Collaborate with customer-facing and technology teams to enhance the overall delivery experience by implementing system enhancements that ensure orders are complete, accurate, and on time while supporting scalable and efficient operations.
• Define project scopes, timelines, and success metrics, ensuring alignment with business goals and delivering measurable results.
• Partner with Change Management to develop and execute clear communication plans supporting the adoption of new processes and technologies.
• Provide comprehensive training and documentation for new processes to ensure successful implementation and sustained improvement.
• Effectively communicate complex concepts and solutions to diverse audiences across business and technical teams.

Required Qualifications:

• Bachelor’s degree in Supply Chain Management, Business Administration, Business, or a related field.
• Minimum of 5 years in a role with a strong focus on end-to-end customer order management in a publishing supply chain context. K12 experience is preferred.
• 3 years of expertise in process optimization and a strong command of outsourced vendor relationships.
• Proven experience leading cross-functional process improvement initiatives and managing complex projects.
• Strong understanding of supply chain management systems (e.g., ERP, WMS, OMS) and data analytics tools.
• 3 years of management or team leadership experience

Preferred Qualifications: 

• Advanced degree in Supply Chain Management, Business Administration, or related field.
• Lean Six Sigma certified (Black Belt preferred) with demonstrable experience applying these methodologies to print and distribution processes.
• Prior experience in the K12 educational technology or publishing sector, with an understanding of the unique challenges and opportunities within this domain.
• Exceptional leadership skills with experience guiding multi-disciplinary project teams in a dynamic and collaborative environment.

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $130,000 – $140,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer.  Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.  If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

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If you are selected for employment, a background check will be required.  As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.