Director, Commercial Excellence Full Time

Job Responsibilities:

• Lead creation of roadmap, business case, and user requirements for Healthcare Financial Services (HFS) commercial tools (SFDC, LEAP).
• Serve as HFS functional Subject Matter Expert (SME) for HFS SFDC, Touchless, and other commercial tools and initiatives.
• Lead efforts to create and improve HFS commercial processes and represent commercial team on cross-HFS initiatives.
• Lead team responsible for regular HFS commercial reporting and analysis.
• Drive development, implementation, and adoption of commercial sales management processes and related tools for Enterprise Solutions (ES).
• Facilitate and lead sales disciplines, cadence, capability enhancements, and standardization of account management, funnel management, forecasting, and sales processes.
• Determine and monitor performance of commercial KPI metrics.
• Inspect, coach, and enforce practical utilization of sales processes using interactive analytics to generate actionable insights and training.
• Use Lean methodology to drive problem-solving, reduce lead times, and improve processes.
• Utilize change acceleration process to drive changes across team, region, and function.
• Communicate changes, progress against plans, and manage stakeholder input and expectations cross-functionally and at different organizational levels.
• Perform other duties as required.

Minimum Qualifications:

• Bachelor’s Degree in Business or related field and minimum of 9 years of professional experience in Sales, Operations, or related field; or high school diploma/GED with minimum of 13 years of professional experience in Sales, Operations, or related field.
• Minimum three (3) years of experience leading cross-functional teams.
• Working knowledge of Microsoft Windows and Office Applications.
• Willingness to travel up to 5%.
• Ability to work effectively from a remote home office location.

Desired Characteristics:

• Ability to work independently managing multiple projects and competing priorities to meet scheduled completion dates and customer expectations.
• Analytical capabilities, able to understand and analyze complex situations utilizing data analysis and systems thinking.
• Proven ability to implement and drive process change supporting simplification and performance excellence.
• Ability to develop and execute priorities and approaches, manage a project funnel across a large team to meet objectives.
• Strong influencing capabilities, ability to work with and influence team members to achieve mutual goals.
• Technology skills: experience with Salesforce, Power BI, Workday, etc.
• Adaptable/flexible, open to change and able to work in ambiguous situations.
• Trained and/or certified in process improvement methodology such as Lean or Six Sigma.
• Clear thinking/problem-solving skills, successfully led cross-functional projects/process improvement within operations/finance function involving process improvement.
• Excellent communication and influencing skills, experience working across multiple levels, functions, and regions, able to clearly communicate complex financial information.

Benefits:

• Competitive salary: $142,720.00-$214,080.00 Annual.
• Performance-based incentive compensation including cash bonuses and/or long-term incentives.
• Comprehensive benefits package: medical, dental, vision, paid time off, 401(k) with company contribution, life, disability, and accident insurance, tuition reimbursement.
• Professional development opportunities in a supportive and inclusive work environment fostering care, collaboration, and support.