Director of Central Operations Full Time

Summary:

• AvantStay is a rapidly growing, venture-funded company focused on delivering exceptional, unique stays for group travelers.
• The company has built a tech-enabled millennial hospitality brand in the explosive $100+ billion dollar short-term rental (STR) industry.
• AvantStay is seeking a Director of Central Operations to oversee and optimize operations across its vacation rental portfolio.
• The role requires developing and implementing strategic initiatives to enhance operational efficiency, streamline processes, and improve performance.

Responsibilities:

• Lead non-Field Operations teams, including vendor management and virtual property management.
• Develop strategy for new verticals.
• Support the broader Operations division in delivering an exceptional guest & owner experience by elevating quality standards and driving continuous improvement initiatives.
• Track and move key metrics, including responsiveness, operational costs, overhead costs, and customer satisfaction (CSAT and NPS).
• Work closely with Product & Engineering teams to leverage technology to improve core KPIs and outcomes.
• Drive cost savings initiatives across cleaning, maintenance, and other recurring property service providers.
• Domestic travel up to 15%.

Requirements:

• 8+ years of experience, ideally at the Director level or above, with at least 3 years’ experience leading high-performing teams.
• Experience in high-performance cultures (tech, operations, strategy, consulting, banking, or related fields).
• Comfortable in fast-paced, startup environments where change is constant and learning is rapid.
• Proficient in data-driven decision-making (SQL / Excel) and capable of relying on intuition when data is unavailable.
• Ability to operate at both a strategic level and dive into the details as necessary.
• Exceptional leadership and communication skills, with the ability to inspire and develop high-performing teams.
• Demonstrated ability to drive operational excellence, improve processes, and deliver exceptional customer experiences.

Benefits:

• Compensation: $135,000 – $155,000; bonus eligible.
• Generous equity plan (ESOP).
• Employer-sponsored healthcare plans (medical, dental, vision).
• Generous time off, including unlimited PTO, volunteer & mental health days, and paid parental leave.
• Fitness & work from home reimbursements.
• Complimentary and discounted stays at AvantStay properties.
• Fully remote position – work from anywhere.