Director of Product Learning & Development Full Time

Summary:

• The Director of Product Learning & Development leads the creation and implementation of learning programs that enhance employee skills, performance, and engagement.
• This role involves identifying training needs, designing training solutions, managing content libraries, and fostering strategic partnerships with 3rd party content providers.
• The Director is responsible for overseeing content development across credit unions, leadership training, and non-credit union courses while ensuring continuous improvement of learning initiatives to support the organization’s goals.

Responsibilities:

• Develop and implement a strategic learning plan aligned with both credit union and non-credit union business objectives.
• Lead content development and foster a culture of continuous professional development.
• Identify training needs through assessments, feedback, and performance data analysis.
• Design, execute, and report on a content creation and improvement roadmap.
• Manage relationships and contracts with 3rd party content providers and vendors within budget.
• Explore new partnerships that support organizational and TLC product objectives.
• Ensure adoption of new content and enhancements across teams.
• Design and deliver innovative training programs, including onboarding, technical skills, leadership, compliance, and customer service training.
• Utilize diverse instructional methods such as e-learning, webinars, and blended learning.
• Collaborate with subject matter experts to create complex financial and compliance training.
• Negotiate contracts with SMEs for content development.
• Stay updated on industry trends and learning demands to keep content fresh and market-relevant.
• Work closely with the COO and development team to integrate market needs into the product roadmap.
• Collaborate with department managers to implement performance management systems that support employee development.
• Monitor and evaluate the effectiveness of training programs through assessments and feedback.
• Ensure alignment between training materials and client needs, collaborating with senior leadership and customer care teams.
• Implement new technologies and methodologies to improve training efficiency and effectiveness.
• Lead efforts to improve content, delivery methods, and participant engagement.
• Represent the company at User Group meetings and other industry events.
• Build networks within the financial L&D community for partnerships.
• Take ownership of TLC content, including maintenance, vendor/partner management, client usage tracking, and SME management.

Requirements:

• Bachelor’s degree in Human Resources, Instructional Design, Learning Technologies, or a related field.
• 7+ years of experience in learning and development, including 3+ years in training design and blended learning solutions.
• 2+ years of instructional design experience preferred.
• Experience working with instructional designers and QA staff.
• In-depth knowledge of adult learning principles and training methodologies.
• Proven ability to develop and implement successful training programs.
• Proficiency with learning management systems (LMS) and e-learning tools.
• Strong ability to adjust to change and work requirements.
• Resilient amidst challenges.
• Ability to work both independently and in an engaged team environment with healthy dynamics.
• High sense of urgency with an emphasis on process timelines and protocols.
• Strong leadership and interpersonal skills.
• Strategic thinking and planning.
• Effective communication and collaboration.
• Innovation and creativity in training design.
• High sense of urgency with an emphasis on process timelines and protocols.

Benefits:

• Total Rewards: We offer a robust total rewards package including annual bonuses, a 5% contribution to your 401k plan, and a combination of monetary/non-monetary incentives to ensure you feel valued.
• Time Off: Besides our competitive paid time off package, team members receive paid holidays and time off to volunteer for causes that are important to them.
• Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision. Don’t need health insurance? No problem! An opt-out credit will be provided to you for waiving coverage.
• Opportunity for you to make an impact on the people we serve! We’re all about people helping people!

Tagged as: Content Development, Leadership, Learning Development, Training Programs, United States