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Summary:
- Modus is a digital consulting firm headquartered in New York City with offices throughout the United States, Latin America, Europe, and the Asia Pacific region.
- Modus is a fully remote global team that creates clever, creative, and impactful digital experiences designed for thoughtful humans.
- The Director, People Operations is an integral part of the Operations team, reporting to the Managing Director.
Responsibilities:
- Lead recruiting, onboarding, performance, and engagement programs.
- Manage onboarding and offboarding of employees as required.
- Supervise bi-weekly payrolls.
- Collaborate and build trust with team members at all levels.
- Champion and curate the Modus company culture and drive DEIA throughout the applicant and employee experience.
- Leverage metrics for continuous improvement and performance management of all People Operations (POPs) led programs.
- Define and manage business workflows for continuous review, improvement, or automation.
- Optimize and scale recruiting efforts, including sourcing, applicant nurturing, interviewing, and team structure.
- Enhance and personalize the remote employee onboarding journey.
- Improve systems for performance and goal management.
- Nurture healthy feedback communication patterns at all levels.
- Provide ongoing training and support for managers.
- Coach and advise leaders and managers on strategic and complex employee issues, offering proactive solutions and alternatives.
- Lead the POPs team, directly managing US-based members and collaborating with POPs Managers in the Philippines and LatAm.
- Own and scrupulously manage benefits programs and employee files.
- Collaborate with PEO and legal partners as needed.
- Guide management and employee actions by researching, developing, communicating, and maintaining People policies, procedures, methods, and guidelines.
- Work collaboratively cross-functionally within Modus, as required.
- Handle other duties related to the position as they arise.
Requirements:
- 7+ years of relevant experience in People Operations/HR with a preference for a professional services background.
- A consistent track record of successfully scaling teams, developing culture, maintaining low attrition, and high engagement in a fast-paced environment.
- Broad technical HR knowledge across employment law, benefits programs, payroll, talent lifecycle, and employee experience.
- Experience utilizing and managing PEO and retirement service providers.
- Knowledge of complexities in hiring for growth, including models leveraging contractors and outsourcing companies.
- Keen interest in developing DEIA initiatives and fostering employee development, inclusion, happiness, and career success.
- Ability to handle confidential and sensitive situations with good judgment, establishing trusted relationships.
- Practical experience performing tactical People-related duties while driving big-picture initiatives.
- Motivated to positively impact the performance of a growing company.
- High social and emotional intelligence; enjoys mentoring team members and cultivating relationships.
- Exceptional communication and interpersonal skills.
- Outstanding emotional intelligence, intuition, and problem-solving skills.
- Passion for operational efficiency and process optimization.
- Ability to handle ambiguity and open-ended problems.
Benefits:
- Competitive salary.
- Premium healthcare plan.
- Training courses and certifications.
- Opportunity to work with the latest technologies.
- Great work environment and other benefits.
