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Technology and IT

Director, Salesforce Administration Full Time

Summary:

  • Ziff Davis is looking for a Director of Salesforce Administration to join the Enterprise Applications group.
  • The role involves leading teams supporting multiple Salesforce Orgs within the company.
  • This position requires collaboration with Sales, Marketing, Customer Service, and Finance teams.
  • The director will define the vision and roadmap for Salesforce, managing a team of Salesforce developers and admins.
  • It is a hands-on leadership role involving the implementation of solutions and leadership in Salesforce administration.
  • The position is fully remote with flexibility on location.

Responsibilities:

  • Manage current Service Cloud and Sales Cloud environments while assisting with the vision and standards for new Salesforce.com solutions.
  • Manage a team of internal and external Salesforce developers and admins.
  • Consult on architectural approach with product and development teams.
  • Act as a lead for all Salesforce integrations and Salesforce administration.
  • Responsible for business and functional analysis, project management, and risk analysis.
  • Develop and maintain custom data input screens, reports, dashboards, validation rules, and workflow.
  • Lead new projects like Salesforce Lightning and CPQ rollout.
  • Lead data migration and data cleansing initiatives in Salesforce.
  • Assist with the training of new and existing users.
  • Maintain system metrics to track trends in usage and data integrity.
  • Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations.
  • Assist in the design & implementation of APIs and web-based interfaces.
  • Lead in developing and supporting integrations with other enterprise systems.
  • Develop training materials and train users on Salesforce functionality.
  • Work closely with business and outside vendors to provide the support for Ziff Davis’ business teams.
  • Work closely with internal and external auditors to meet audit requirements.

Requirements:

  • Over 12 years of experience in the IT industry, with a minimum of 6 years as a Salesforce lead and architect supporting over 500 users at an enterprise level.
  • 8+ years hands-on experience in Salesforce development, including Sales Cloud, Service Cloud, CPQ, and Communities.
  • Excellent knowledge of the overall Salesforce landscape, Architecture, and Force.com platform, across Service, Sales, Community, Marketing, and Analytics clouds.
  • Strong knowledge of Visual Force and Apex fundamentals.
  • Strong knowledge of Lightning framework and developer console.
  • Experienced in Salesforce API integration.
  • Strong experience with writing Apex Triggers, Dataloader, and custom code.
  • Experience working with business and technology leaders to solve complex business and systems problems.
  • Experience leading teams.
  • Excellent technical and communication skills to interface directly with stakeholders to design and deliver complex solutions.
  • Excellent written and verbal communication skills.
  • Strong organizational and interpersonal skills.
  • Ability to multi-task and lead multiple projects.
  • Strong troubleshooting skills.

Benefits:

  • Salary range: $180,000 – $200,000 per year.
  • Potential bonus.
  • Health insurance.
  • 401K.

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