Log In

Don't have an account? Sign up now

Lost Password?

Sign Up

Business Management

E-commerce Operations Manager Full Time NEW

Summary:

  • Campus Ink is a fast-growing e-commerce brand focused on delivering high-quality products to customers globally.
  • The E-commerce Operations Manager will play a key role in optimizing direct-to-consumer (DTC) operations and ensuring efficient order fulfillment and product delivery.
  • The individual will manage a growing operations team and leverage expertise in e-commerce platforms to streamline processes and enhance customer experience.

Responsibilities:

  • Oversee daily operations of the e-commerce store, ensuring smooth order processing, fulfillment, and timely delivery of products to customers.
  • Manage and lead a team of Operations Associates, ensuring tasks are completed efficiently, accurately, and on time.
  • Provide training and continuous support to team members to drive performance.
  • Utilize platforms such as Shopify, Shipstation, SKU Vault, and Order Desk to streamline order processing, manage inventory, and optimize workflow.
  • Manage and optimize operations for the Amazon marketplace store, ensuring product listings and order processing are handled efficiently.
  • Document and update Standard Operating Procedures (SOPs) to ensure consistency and best practices across all e-commerce operations.
  • Regularly review and refine SOPs to improve efficiency.
  • Manage SKUs in the e-commerce system, ensuring accurate inventory tracking, proper categorization, and organization of products across multiple channels.
  • Collaborate with logistics, creative, and customer success teams to ensure smooth operations across the business.

Requirements:

  • 3+ years of experience in e-commerce or direct-to-consumer operations, with a strong understanding of order fulfillment, inventory management, and process delegation.
  • Expertise in Shipstation, Shopify, Amazon Marketplace, SKU Vault, and Order Desk.
  • Strong leadership experience in managing and mentoring teams, with the ability to motivate, guide, and develop team members.
  • Strong analytical and problem-solving skills, with the ability to analyze operational data and make data-driven decisions.
  • Exceptional attention to detail, especially in managing inventory, SKUs, and order processing systems.
  • Excellent written and verbal communication skills, with the ability to document processes clearly and effectively.

Benefits:

  • 401K
  • Unlimited Paid Time Off
  • Paid holidays
  • Attractive bonus plans
  • Hybrid work environment
  • Ability to directly impact the success of the company
  • Lots of free merch

Tagged as: , , , ,

Job Overview