E-commerce Specialist | Project Growth | Addis Ababa, Ethiopia Full Time

Responsibilities

• Manage and support e-commerce platforms like Shopify.
• Update banners and content in Contentful for quality.
• QA and update discount codes and manage Shopify apps.
• Oversee the referral program and investigate order spikes.
• Investigate customer service escalations, including shipping.
• Perform QA on email marketing flows and data in Shop Flow.
• Assist in monitoring shipping switches and inventory levels.
• Generate customer reports in Shopify and conduct light SEO.
• Monitor and QA data flows between systems and platforms.

Requirements

• 2+ years in e-commerce support roles, familiar with platforms.
• Experience with QAing content, discount codes, and data flows.
• Strong attention to detail, with ability to monitor various processes.
• Proactive approach to resolving issues related to orders.
• Strong written and verbal communication skills for collaboration.
• Some experience monitoring and QAing flows within Shop Flow.

Benefits

• Great opportunity for an E-commerce Specialist.
• Contribute to a growing team and e-commerce operations.
• Work in a fully-remote environment with flexible hours.