Log In
Sign Up
Responsibilities
- Build and maintain strong relationships with enterprise clients
- Guide new enterprise customers through onboarding and training
- Serve as the voice of the customer within HealthSnap
- Monitor account performance metrics and customer health scores
- Proactively identify and resolve client issues or challenges
- Optimize functional workflows to increase program efficiency
- Host operational calls and quarterly business reviews (QBRs)
- Collaborate with Sales, Support, and other internal teams
- Embody the company’s core values of empathy, agility, and gratitude
Requirements
- Bachelor’s degree in Business, Healthcare, or related field
- 7+ years of experience in customer success or account management
- Proven track record of managing enterprise clients
- Proven expertise in the Healthcare industry
- Familiarity with various EHR systems
- Familiarity with digital health solutions and chronic disease management
- Strong communication and interpersonal skills
- Excellent problem-solving skills and a proactive approach
- Ability to work independently and as part of a team
- Proficiency in CRM software and other relevant tools
Benefits
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off
- Career Advancement Opportunities
- Ability to work remotely
