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Job duties/responsibilities
- Provide general advice and assistance to clients with debit card queries, fraud, online and mobile banking.
- Monitor card fraud systems and take appropriate action.
- Ensure all responsibilities are completed in accordance with bank processes and procedures.
- Complete and be flexible about all assigned operational tasks, securing all confidential correspondence.
Requirements
- Proven administration and telephony experience.
- Excellent communication skills, both written and verbal.
- Ability to work under own initiative, making well-informed decisions and collaboratively.
- Proficient user of Microsoft packages.
- Knowledge of banking procedures desirable, but other backgrounds considered.
Benefits
- Salary up to £26,000 FTE per annum, depending on experience and hours worked.
- 25 days’ FTE annual leave.
- Private healthcare, workplace pension scheme, and a range of discounts and benefits.
