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Summary:
- RemotePro is seeking a highly organized and customer-oriented individual for the role of Executive Support Specialist/Customer Service Pro.
- The ideal candidate should have excellent communication skills, the ability to multitask, and a strong attention to detail.
- The role involves handling customer service and administrative duties for clients, managing various tasks, and providing executive support.
Responsibilities:
- Handle customer service inquiries, manage general inquiries, and schedule appointments.
- Determine and fulfill clients’ needs, resolve complaints, and follow up to ensure satisfaction.
- Process orders, forms, applications, and requests.
- Maintain records of customer interactions, transactions, comments, and complaints.
- Provide customer relationship management, database maintenance, and feedback analysis.
- Perform data entry, update records, and ensure data accuracy.
- Answer and manage phone calls, handle emails, and manage voicemail.
- Perform general administrative duties, including managing files and records.
- Manage social media accounts, respond to comments and messages, and schedule content.
- Schedule and manage appointments, set reminders, and coordinate meetings.
- Conduct market research, gather information on industry trends, and perform competitor analysis.
- Collaborate and communicate with co-workers.
- Perform other duties as assigned by the executive or management team.
Requirements:
- Excellent communication skills.
- Strong customer service orientation and interpersonal skills.
- Exceptional organizational, time-management, and multitasking abilities.
- Proficient in customer service software, CRM tools, Microsoft Office Suite, and quick to learn new systems.
- High accuracy and attention to detail for data entry and administrative tasks.
- Knowledge of social media management, market research, and competitor analysis.
- Problem-solving skills and ability to work under pressure.
- Self-motivated, flexible, and adaptable to changing priorities.
- Collaborative and team-oriented.
Device Requirements:
- 1 Fully Functioning Desktop or Laptop – 1 for backup.
- Second Monitor.
- Intel Core i5 or higher – 16 GB Ram or more multitasking.
- Backup for Power Outage – Generator/Powerbanks or Alternative Location.
- Headset with Noise Canceling feature.
- Wired internet connection of 25mbps or more.
- Backup internet connection of 5mbps or more.
Benefits:
- Permanent Work-from-Home Setup.
- Competitive Salary.
- HMO Coverage.
- Mental Health Programs.
- Maternity Assistance through HMO.
- Paid Vacation Leave.
- Technology Allowance.
- Internet Allowance.
- Weekly Payouts.
- Career Growth and Advancement Opportunities.
