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Summary:
- The Field Service Engineer is responsible for customer technical support, which includes providing support via phone calls, emails, and traveling to customer sites to install, repair, or conduct preventative maintenance on instruments.
- The FSE will also train customers to use the instruments.
- This position is home-based and requires up to 80% travel within the assigned region, with some travel outside of the region.
Responsibilities:
- Successfully complete new instrument installations, instrument upgrades, preventative maintenance, repairs, troubleshooting, and other related service functions.
- Timely communication with customers, Team Leads, and office staff.
- File field service reports upon completion of all service, installation, and support jobs.
- Maintain positive relationships with customers through consistent and prompt communication.
- Maintain limited parts inventory for common service and maintenance items.
- Assist with regional trade shows and sales support.
- Perform other duties as assigned.
Requirements:
- Two years’ experience with automated electro-mechanical instrumentation preferred.
- Two years’ experience in overnight travel for field service work.
- Two-year technical degree or equivalent technical experience.
- Valid driver’s license.
- Strong technical problem-solving, interpersonal, and communication skills.
- Ability to read and utilize electrical schematics and mechanical drawings.
- Strong mechanical skills, use of hand tools including soldering equipment, multimeter, and oscilloscope.
- Physical requirements: frequent standing, sitting, walking, reaching, talking, hearing, and operation of motor vehicles; occasional finger dexterity, climbing, crawling, lifting (average weight of 20lbs), and visual acuity.
Benefits:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Company values include accountability, excellence, integrity, innovation, and teamwork.
