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Summary:
- The Field Service Engineer role focuses on servicing and repairing Volvo construction equipment, ensuring excellent customer service and identifying revenue opportunities.
- The role involves working with customers, providing technical advice, and ensuring commercial service delivery.
Responsibilities:
- Service and repair Volvo construction equipment or miscellaneous equipment.
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
- Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting aftermarket solutions.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Ensure software updates are installed as new versions are released.
- Complete tablet inputs, electronic reports, and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
- Able to work overtime as and when required and to honor reasonable call-out requests.
- Attend any relevant product or systems training courses.
Requirements:
- A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (i.e. NVQ 3/C&G).
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
- Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics, and EATS.
- Ability to communicate efficiently with colleagues, management, and customers.
- Work with a cost-conscious mindset to ensure maximum profitability.
- Ability to problem solve and possess high levels of diagnostic skills.
- Confident using computer systems and Outlook.
- High levels of attention to detail.
- Conscientious in all aspects of the job.
- Highly responsible, reliable, honest, and trustworthy.
- Ability to understand technical literature/systems.
- Desirable: Experience of Welding and Fabrication.
Benefits:
- 5% Employer Pension contribution.
- 25 days annual leave + Bank Holidays.
- Cycle to Work Scheme.
- Life Assurance 4 x annual salary.
- Yulife – Wellbeing App offering discounts and vouchers.
- Financial/Physical/Mental Health Counselling and Coaching sessions.
- Free Will writing service.
- EAP, which includes 24/7 Doctor access.
- Healthshield – Cashplan for all employees.
- Family Friendly policies.
- Company events.
