Field Service & Workshop Engineer for Eastern Cape Full Time

Description:

• Providing on demand front line field service support & workshop repairs to Hach customers.
• Installing and verifying proper operation of instrument systems at customer sites.
• Performing scheduled preventative maintenance interventions that include calibration, hardware or software upgrades, and verify work completed.
• Maintaining spare parts inventory and provide input on parts usage related to failures.
• Providing back-up service support outside of assigned territory as needed.
• Providing technical support at Hach trade shows, sales demonstrations, and customer sites.
• Maintaining and managing your own spare parts field service inventory kits according to defined procedures and service recommendations.
• Creating and maintain service records using provided documents.
• Providing feedback and communication to enhance technical service documents and bulletins that will be used by other field service personnel.
• Providing communication updates to the service manager and other service staff colleagues.
• Having the ability to troubleshoot and repair electromechanical instrument systems.
• Pay attention to details and strive for technical excellence in your work.
• Listening to the customer, understand each service situation and provide a response that meets or exceeds customer expectations.
• Having the ability to work with other internal Hach cross-functional groups including logistics sales representatives.
• Having the ability to operate instrumentation including multi-meters, and data acquisition equipment.
• Understanding and maintaining quality compliance initiatives and procedures that are used within the organization.
• Understanding the fabrication of parts, electromechanical motion control, and mechanical alignment is essential.

Requirements:

• BS Degree/diploma in mechanical, electrical, electronic engineering, or experience that demonstrates related equivalence required.
• A minimum of 5 years industry experience.
• Willingness to travel up to 75% of time.
• Must have a valid driver’s license, and a driving record, that is acceptable to Veralto.
• Knowledge and use of personal computers, and common business software (MS Office), Oracle.
• Excellent organizational skills.
• Excellent written and verbal communication skills.
• Ability to present complex or difficult messages clearly and persuasively.

Benefits:

• Flexible working hours.
• Professional onboarding and training options.
• Career coaching and development opportunities.