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Summary:
- Emphasys HFA (Housing Finance Agency) is the largest full-service provider to serve the public housing, housing finance, and redevelopment marketplace.
- Across five divisions, Emphasys HFA provides software that modernizes and streamlines complex processes for housing authorities, agencies, lenders, and governments in almost every state.
- Through products and services, Emphasys HFA helps house roughly half of the families most in need within the United States.
- Emphasys Housing Finance Agency (HFA) division provides products that support multi-family housing, single-family loan portfolio management, and financial solutions.
Responsibilities:
- You will be the key liaison between our customers and internal teams, responsible for training, implementing, and providing technical support to HFA clients.
- You will grow expertise and become a Subject Matter Expert (SME) on our Financial suite of products, the business problems they solve, and how customers leverage their capabilities.
- You will act as a single point of contact for technical support, troubleshooting, and resolving issues with urgency and empathy.
- You will collaborate with the Client Services Manager, Product Manager, and Development team to improve solutions and meet customer needs.
- You will identify areas for knowledge sharing and create documentation, videos, and webinars to train new and existing clients on our software.
- You will build relationships with customers to ensure satisfaction and provide Financial professional services and guidance on product use.
Requirements:
- 4+ years of experience in Bond Finance, Banking, and/or corporate Accounting/Finance. Bachelor’s degree preferred.
- Experience with data analysis and software support, training, or implementation is preferred.
- Experience with helpdesk/ticketing platforms is a plus.
- Positive and personable attitude, empathetic, customer-focused, and solutions-driven.
- Ability to work autonomously and research and apply solutions.
- Strong communication skills, with the ability to translate complex technical processes to a nontechnical audience.
- Ability to create easy-to-use documentation and deliver training on-camera or in person.
- Ability to build and nurture trusting and influential relationships with customers and internal teams.
Benefits:
- Impact and influence in providing technology solutions to address the housing crisis in the US.
- Career development opportunities, including mentorship and training for future leadership roles.
- Remote position with the flexibility to attend conferences and client on-site visits.
- Health benefits: Medical, Dental, and Vision.
- 401(k) with company match.
- A fun, collaborative work environment.
- Opportunities to work on meaningful projects with a positive societal impact.
