Fraud Analyst – Remote Full Time

Summary:

InteLogix, a leader in innovative solutions, seeks a remote Fraud Analyst to mitigate fraud and assist customers. With a focus on teamwork and excellence, InteLogix empowers clients and individuals, offering exceptional services to create a positive impact globally.

Responsibilities:

• Analyze network traffic and orders to assess risk and mitigate fraud.
• Handle inbound calls regarding suspected fraud traffic, identity theft, and credits.
• Make outgoing calls to follow-up on fraud orders and secure equipment.
• Review traffic patterns and orders for fraudulent activity.
• Create cases for customers and update order information related to fraud.
• Work on alarming cases from various fraud queues.
• Operate in a fast-paced environment requiring timely data analysis and decision making.
• Utilize system tools to close cases and prevent fraud loss.
• Manage multiple systems and fraud queues simultaneously.
• Manage high-volume workload to effectively mitigate fraud.

Requirements:

• Must provide your own computer monitor, remaining equipment will be provided.
• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Must have dedicated work space free of distraction.
• Excellent communication skills.
• Must have high-speed internet and ability to direct plug into ethernet portal.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
• Superb attendance, so you can be there when our customers need us.
• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.
• All job offers are contingent upon completion of a background check.

Benefits:

• Paid Training.
• Medical, Dental, and Vision Insurance.
• Paid Time Off.
• Employee Discounts.
• Full-time, non-seasonal.
• Career Advancement.
• Ability to work remotely.
• Early access to earned wages via PayActiv.
• Access up to 50% of earned wages (capped at $500 per pay period).

Tagged as: Customer Service, Fraud Analysis, InteLogix, Worldwide