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Business Management

Global Account Manager- Corporate Travel Full Time

Summary:

Internova Travel Group is seeking a Global Account Manager for its ALTOUR division to lead strategic client relationships with multinational corporate accounts. This role is focused on driving commercial value, enhancing the global client experience, and delivering data-informed travel program solutions.

Responsibilities:

  • Serve as the senior point of contact for assigned global clients, building executive relationships and establishing long-term partnership strategies.

  • Lead global account planning processes and strategic business reviews (QBRs/ABRs) that align client goals with Altour’s solutions.

  • Identify opportunities to optimize client programs through policy, supplier strategy, behavioral change, and automation.

  • Act as the global program orchestrator, aligning internal stakeholders, regional teams, and service delivery operations.

  • Ensure consistent global program delivery while supporting local market adaptation.

  • Drive best-practice sharing and process alignment across regions and functions.

  • Leverage reporting tools, dashboards, and data analytics to deliver actionable insights and support client decision-making.

  • Monitor KPIs, SLA performance, and travel program savings to ensure value realization.

  • Collaborate with Sales and Finance to track account profitability and contract compliance.

  • Identify revenue growth opportunities and support upsell and cross-sell initiatives.

  • Stay current with industry trends, emerging technologies, and sustainability practices to bring forward-thinking solutions to clients.

  • Actively contribute to Altour’s product feedback loop based on client needs and market intelligence.

Requirements:

  • 7+ years in client-facing roles within the travel industry or related fields (TMC, airline, hospitality, consulting), with at least 3 years in global or multi-regional account management.

  • Proven experience leading complex, multinational programs with matrixed stakeholders and service delivery models.

  • Strong commercial acumen and experience driving client value, program optimization, and business growth.

  • Excellent communication, presentation, and stakeholder engagement skills—comfortable influencing at executive levels.

  • Analytical mindset with experience using data to inform strategy, performance tracking, and recommendations.

  • Collaborative and agile approach to working across time zones, cultures, and teams.

  • Experience working with major online booking tools, expense platforms, or travel technology solutions (preferred).

  • Familiarity with TMC operating models and key industry KPIs (preferred).

  • Project management or change management certification (preferred).

Benefits:

  • Eligible for incentive, commission, bonus, or discretionary bonus program based on company and individual performance.

  • Choice of two medical plans and two dental plans.

  • Vision insurance and flexible spending accounts (FSAs).

  • Company-paid life insurance and AD&D.

  • Optional additional life insurance and AD&D.

  • Disability insurance.

  • Paid parental leave.

  • Paid time off.

  • 401(k) Plan with company match.

  • Discounted employee travel options.

  • Access to LinkedIn Learning webinars and courses.

  • Discounted pet insurance and auto, home, & renters insurance.

  • Equal opportunity employment regardless of protected class status.

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