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Summary:
- We are a global BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking an Inbound Customer Service Agent.
- We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic.
- The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions.
- Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role.
Responsibilities:
- Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
- Verify patient insurance information, personal information and co-payments.
- Schedule/Reschedule appointments using the scheduling system.
- Provide patients with information on services.
- Input & update patient information in the scheduling system with precision and attention to detail.
- Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.
Requirements:
- Sophisticated with exceptional English communication skills.
- Strong work ethic.
- A fast learner with strong problem-solving skills.
- Critical thinker, particularly when interpreting insurance details and making informed decisions.
- Ability to remain calm under pressure.
- Ability to display empathy and patience in addressing customer concerns.
- Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.
Benefits:
- ISTA Personnel Solutions does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
