Implementation Specialist Team Lead Full Time

Summary:

• The Implementation Specialist Team Lead is responsible for managing a team of Implementation Specialists to ensure seamless onboarding, integration, and setup of client systems and processes.
• This role combines strategic oversight with hands-on implementation expertise, focusing on delivering exceptional client experiences, optimizing workflows, and fostering a high-performing team culture.

Responsibilities:

• Supervise, mentor, and coach a team of Implementation Specialists, fostering a culture of collaboration and excellence.
• Set clear performance expectations and conduct regular performance reviews.
• Organize and lead training sessions to ensure the team stays current with industry trends and tools.
• Oversee and ensure the successful onboarding of clients by the team, maintaining high levels of client satisfaction.
• Act as the escalation point for critical implementation challenges, ensuring swift and effective resolution.
• Build and maintain strategic relationships with key clients to support long-term success.
• Collaborate with senior management to align team objectives with company goals.
• Identify opportunities to enhance implementation processes and propose solutions to improve efficiency.
• Monitor client feedback and industry trends to stay competitive and adjust strategies as needed.
• Implement and refine tools, workflows, and best practices to optimize team efficiency and client outcomes.
• Analyze team performance metrics, generate reports, and present findings to stakeholders.
• Ensure the timely and accurate delivery of all implementation projects.
• Work closely with other departments (e.g., sales, product, customer success) to ensure alignment and support for client needs.
• Act as a bridge between the implementation team and leadership to communicate achievements and challenges effectively.

Requirements:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).
• Proven experience in implementation or onboarding, with a history of successful client integrations.
• Demonstrated success in leading and developing high-performing teams.
• Exceptional leadership and coaching abilities.
• Strong communication, problem-solving, and project management skills.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
• Proficient in implementation tools, project management software, and CRM platforms.
• Results-driven with a proactive attitude.
• Detail-oriented and highly organized.
• Client-focused with a strong commitment to delivering quality results.

Benefits:

• Medical, Vision, and Dental (Employer paid 75% of monthly contributions).
• Domestic Partner Coverage for all insurance plans.
• 100% employer-paid Life Insurance.
• 401(K) retirement plan options (including employer contribution).
• Generous Paid Time Off (PTO).
• Generous Volunteer Paid Time Off (VTO) Program.
• Generous Paid Paternity and Maternity Leave Policies.
• 11 Holidays (Including office closed day after Thanksgiving).
• Flexible work schedules.
• Flexible Spending Account program.
• Voluntary Benefit Programs (STD, LTD, Life Insurance, Accident).