Implementation Success Partner – AIOA Full Time

Summary:

• Qventus is a company that has been leading the transformation of healthcare for over 12 years.
• The company enables hospitals to focus on patient care by leveraging machine learning, generative AI, and behavioral science.
• Qventus offers innovative solutions to deliver exceptional outcomes and empower care teams to resolve issues before they arise.
• The company has scaled rapidly across the globe and is backed by leading investors.
• The mission-driven team works to unlock world-class medicine through world-class operations.
• The Implementation Success Partner will manage client implementations and serve as a strategic partner to healthcare organizations.

Responsibilities:

• Oversee daily operations at assigned clients such as Honor and UAMS, including running project management meetings and ensuring alignment across stakeholders.
• Set agendas for working groups, facilitate feedback sessions with client teams (e.g., RNs), and serve as the point of contact for Patient Concierge escalations.
• Guide clients through the implementation journey, from assessments and future-state design to configuration, training, and go-live support.
• Gather client feedback on solutions like PAT Assist, identify issues, and collaborate with R&D to resolve problems while ensuring client satisfaction.
• Develop and maintain standardized implementation documentation and training materials to improve processes and scalability.
• Collaborate with internal teams to refine messaging for Patient Concierge and other client communications, ensuring consistency and professionalism.
• Serve as the primary escalation point and support contact for clients, addressing concerns and providing timely resolutions.
• Define and measure value-creation initiatives, validate ROI metrics, and help clients navigate their organizations to achieve and demonstrate measurable outcomes.
• Deliver tailored training sessions to prepare client teams for solution adoption and provide ongoing support during and post-go-live.
• Partner with R&D, Product, and other internal teams to prioritize client needs and inform future solution enhancements.
• Align go-live schedules with organizational readiness, avoiding resource bottlenecks and ensuring seamless rollouts.

Requirements:

• 5+ years of experience in implementation, client success, or project management, preferably within healthcare or enterprise SaaS environments.
• Strong experience managing day-to-day operations for clients, running project management meetings, and setting agendas for cross-functional teams.
• Exceptional communication and relationship-building skills, with the ability to engage with stakeholders at all levels.
• Demonstrated ability to resolve escalations, manage competing priorities, and deliver polished, professional communications.
• Analytical and problem-solving skills, with a track record of identifying issues, gathering feedback, and driving solutions.
• Familiarity with healthcare operations and workflows.
• A collaborative and detail-oriented mindset, with a focus on delivering results and creating value for clients.

Benefits:

• Salary range: $90,000 to $150,000.
• Open Paid Time Off.
• Paid parental leave.
• Professional development opportunities.
• Wellness and technology stipends.
• Generous employee referral bonus.
• Employee stock option awards.
• Diverse, equity-focused, and inclusive workplace.