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Technology and IT

Information Technology Project Consultant Full Time

Responsibilities

  • Drive client satisfaction: Provide outstanding onboarding experiences, earning high client satisfaction ratings and fostering long-term partnerships.
  • Timely deployments: Ensure on-time deployment and configuration of technology solutions for new clients, exceeding expectations and minimizing disruptions.
  • Effective knowledge transfer: Deliver comprehensive training sessions that result in clients’ proficient utilization of our solutions, driving productivity and success.

Requirements

  • Strong technical background with expertise in systems configuration and troubleshooting.
  • Excellent communication skills to effectively interact with clients and internal teams.
  • Proactive problem-solving abilities to address technical challenges during the onboarding process.
  • Attention to detail in documenting onboarding activities and generating insightful reports.
  • Collaborative mindset to work closely with project managers, support teams, and sales departments.
  • Prior experience in client onboarding or related roles is highly desirable.
  • A home office setup that meets the following:
    • A working computer with a minimum of 8GB RAM, i5 Windows 10, or macOS Big Sur.
    • Stable internet connection with at least 5Mbps download and upload.
    • A quality headset with noise cancellation feature for meetings.
    • A mobile phone that has the capacity to install the Microsoft Authentication app.
    • HD webcam.
    • 2nd monitor.
    • UPS (Uninterruptible Power Supply) if using a desktop (not needed if using a laptop).
  • A very strong cultural fit with the ITS way (core values will be discussed during the interview).
  • Excellent command of the English language, both spoken and written.
  • Able to work full time (40 hours a week) – 8:00 AM to 5:00 PM, Pacific Standard Time (PST) from Monday to Friday.
  • Able to pass online behavior and cognitive assessments.
  • Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
  • Able to provide NBI Clearance (for PH applicants).

Benefits

  • Paid US holiday.
  • Night shift bonus.
  • Paid time off (15 vacation days per year).
  • Comprehensive health plans / HMO (employee & dependent/s).
  • Life and accident insurance.
  • Accident and disability coverage.
  • Company-paid training and certification.
  • Health & wellness program.
  • Dental & vision.
  • Salary advancement.

Job Overview