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Summary:
- Over 1 year of experience in collections and the customer service industry.
- Comprehensive knowledge of FDCPA, FCRA, and HIPAA regulations.
- Hands-on experience in hospital billing and collections processes.
- Proven ability to work effectively with diverse groups, showcasing excellent communication, organizational, and administrative skills.
- Skilled in assertiveness and persuasiveness to achieve positive outcomes.
- Proficient in computer systems with strong skills in Microsoft Word and Excel.
Responsibilities:
- Review emails regarding new business from the previous day.
- Respond to day-to-day client and patient inquiries professionally.
- Identify and pull assigned client files for review and processing.
- Ensure all necessary documents are available and organized.
- Obtain insurance information through the client portal or direct patient contact.
- Verify active insurance coverage and confirm claim submission details with the carrier.
- Maintain clean and up-to-date client files, ensuring proper status codes and Work In Progress (WIP) tracking.
- Mail bills to specific insurance companies for non-self-billing clients.
- Follow up with insurance companies to confirm claim receipt and ensure timely payment.
- Verify payments posted on the client portal.
- Confirm any outstanding patient responsibility after insurance payments are applied.
- Send professional emails to clients and patients.
- Establish and maintain a friendly, professional working relationship with clients.
- Efficiently use Microsoft Word and Excel for reporting and documentation.
- Maintain a high level of organization to handle extensive follow-ups.
Requirements:
- Over 1 year of experience in collections and the customer service industry.
- Comprehensive knowledge of FDCPA, FCRA, and HIPAA regulations.
- Hands-on experience in hospital billing and collections processes.
- Proven ability to work effectively with diverse groups, showcasing excellent communication, organizational, and administrative skills.
- Skilled in assertiveness and persuasiveness to achieve positive outcomes.
- Proficient in computer systems with strong skills in Microsoft Word and Excel.
- Strong communication and negotiating skills.
- Excellent time management and organizational abilities.
- Self-starter and adaptable to fast-paced environments.
- Resilient, motivated to excel, and open to change.
- Detail-oriented with strong multitasking ability.
- Team player with a focus on organizational goals.
- Ability to work independently with minimal supervision.
- Commitment to continuous learning and process improvement.
- High School Diploma or G.E.D Preferred.
Benefits:
- Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, age, veteran status, or any other characteristic protected by law. This applies to all recruitment, hiring, training, compensation, and promotion decisions for all job titles.
