International Employee Relations Manager Full Time

Description:

• Address and resolve high-level and complex employee relations issues, including sensitive complaints, disputes, and grievances.
• Lead thorough and impartial investigations into serious employee complaints, including harassment, discrimination, and misconduct, documenting findings, and recommending appropriate actions.
• Provide strategic advice to senior management on complex employee relations matters, including performance management, disciplinary actions, and legal compliance.
• Lead the development and refinement of employee relations policies and procedures, ensuring alignment with best practices and legal requirements across all operating markets.
• Develop and implement strategies to improve employee relations and foster a positive organisational culture.
• Regularly review and update policies and procedures to reflect changes in laws, regulations, and organisational needs.
• As SME provide guidance, coaching and training to other members of the People team, sharing expertise and best practices.
• Design and deliver advanced training programs for managers on complex employee relations issues, legal compliance, and effective conflict resolution techniques.
• Oversee compliance with employment laws, regulations, and industry standards across all operating markets, ensuring that all ER practices and procedures meet legal requirements.
• Identify potential risks related to employee relations issues and develop proactive measures to mitigate these risks.
• Analyse trends and data related to employee relations issues to identify root causes, track resolution effectiveness, and recommend improvements.
• Generate detailed reports for senior management on employee relations trends, key issues, and strategic initiatives.
• Develop and implement initiatives to enhance employee engagement, satisfaction, and retention.
• Act as a liaison between employees and management, facilitating effective communication and ensuring that employee voices are heard.
• Lead Labour Relations at M-KOPA, including the design and implementation of HR policies and procedures aligned with business plans and company objectives.
• Support the process of negotiating collective agreements as applicable and interpret related labour legislations.
• Develop and maintain positive relationships with labour unions and negotiate Collective Bargaining Agreements (CBAs) in collaboration with senior management as applicable.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field. A Master’s degree or HR certification is preferred.
• Demonstrable experience in a specialist role heavily focused on employee relations and/or employment law work.
• Strong background and understanding of employment laws, labour relations, and HR best practices across Europe/Africa.
• Demonstrated experience in conducting workplace investigations and resolving complex employee relations issues.

Benefits:

• Empowerment through diverse development programs, coaching partnerships, and on-the-job training.
• Family-friendly policies and prioritization of employee well-being.
• Flexibility in work arrangements.
• Opportunity to work in a socially and environmentally conscious company.