Investment Administration Analyst II Full Time

Summary:

• PCS Retirement, LLC, a subsidiary of FSG Parent L.P., is one of the nation’s largest independent and conflict-free retirement solution providers in the industry.
• PCS provides recordkeeping services to 19,000 plans and 850,000 eligible participants, representing more than $26 billion in assets under administration.
• PCS’ comprehensive retirement solutions platform includes business development tools for financial advisors, a data-driven recordkeeping technology that supports all types of retirement plans [401(k), 403(b), 457, Cash Balance, Defined Benefit, Non-Qualified], individual retirement accounts (including payroll deduction IRAs), and health savings accounts.
• At PCS Retirement, they cultivate an environment built on trust, where every team member is empowered to take ownership and contribute to their shared vision.
• Through collaborative teamwork, they foster growth, both personally and professionally, ensuring that together they exceed expectations and achieve remarkable success.

Responsibilities:

• Monitor incoming fund change cases in Salesforce. Evaluate requests, determine necessary processing, and communicate accordingly within strict timeframe.
• Review and process fund changes on internal recordkeeping systems.
• Work with advisors to facilitate and schedule fund changes. Complete fund additions across multiple custodians and identify/resolve potential issues.
• Verify that all investment change requests are processed completely and accurately and provide proof to clients within strict timeframe.
• Review accounts during pre-determined time frames to determine if residual processing is needed for any prior investment changes and coordinate accordingly.
• Monitor and review emails from fund companies and custodians regarding corporate actions. Analyze the information to identify impacted clients, generate necessary reports, and communicate findings to internal departments and/or clients in a timely and accurate manner to ensure appropriate action is taken.
• Responsible for ensuring department meets deadlines and stays within predetermined accuracy standards.
• Process escalation items from both internal and external requests. Evaluate each individual scenario and determine appropriate course of action based on various factors and manage timely resolution.
• Work with manager to identify and update and document training manuals to be used for training opportunities within the Investment Administration team.
• Provide daily support to team members, act as a go-to person for the department and be available to answer questions regarding daily processing and deal with escalated and/or complex items.
• Additional responsibilities as assigned by supervisor.

Requirements:

• Bachelor’s Degree preferred.
• 3-4 years experience working with retirement plans/financial industry and/or organizational equivalence.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office, with focus on Excel.
• Ability to exercise independent, mature judgment, prioritize tasks & maintain confidentiality required.
• Proven ability to work in high pressure environment with deadlines.
• Possesses the ability to display a range of characteristics, including calmness under pressure, a positive attitude, excellent communication, and interpersonal skills.

Benefits:

• The average salary for this position is expected to be between $45,000 and $75,000/year however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
• Other rewards and benefits may include: 401(k) match, medical, dental, vision, life insurance, short and long term disability, paid-time off, etc.

Tagged as: Corporate Actions, Fund Changes, Investment Management, Retirement Plans, United States