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Description:
- This recently awarded long-term (5-year) contract involves multiple teams providing Development, Security, and Operations (DevSecOps) services to support the United States Citizenship and Immigration Services (USCIS) in the delivery of their Information Technology (IT) systems, with a primary focus on the Verification Information System (VIS).
- These teams will be responsible for operations and maintenance activities, as well as standardizing complex, large-scale, internet-facing websites and IT systems within an AWS cloud environment.
- Utilizing forward-thinking, modern, open-source technologies and managed cloud services, the project emphasizes strong customer engagement to ensure effective and efficient service delivery.
- We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer (Junior) to join our team supporting this contract.
- The Help Desk Engineer will troubleshoot issues to provide excellent customer service and support to system stakeholders.
Requirements:
- Bachelor’s degree in business, IT, or any related field.
- 1+ years of relevant work experience supporting complex projects.
- Experience or capable of using ticketing systems such as ServiceNow and Salesforce, managing various email inboxes, and interacting directly with the customers (end users) of USCIS systems through tiered support.
- Excellent verbal, written and interpersonal communications skills with the ability to communicate with both technical and non-technical users.
- Highly motivated, quick learner, organized, strong time management skills and attention to detail.
- Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems.
- Critical thinking, analytical, and problem-solving skills.
