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Job duties/responsibilities
- Communicate with customers and troubleshoot billing, domains, or account-related issues.
- Apply problem-solving skills and show customer obsession.
- Empower customers to build their online success.
- Polish technical expertise daily.
- Deliver impactful work on a global scale.
Requirements
- C1 or native written English proficiency.
- High motivation for helping customers and IT curiosity.
- Ability to multitask and handle multiple inquiries.
- High emotional intelligence and ability to read customer sentiments.
- Strong problem-solving skills and critical thinking.
- Ability to show empathy, tactfulness, and proactivity.
- Hunger for growth & a can-do attitude.
- Curious and always learning mindset.
- Typing speed of ≥ 50 WPM.
- Availability for 40 hours per week, including nights and weekends.
- Computer with specified parameters.
- Ability to boost internet speed to at least 50 Mbps.
- Experience in customer service is a plus.
Benefits
- Permanent remote opportunity.
- Competitive monthly compensation in USD (for non-Indonesian candidates).
- Competitive monthly salary IDR 6-7 million, excluding bonuses (for Indonesian candidates).
- Fully compensated 3.5-week initial training period.
- Additional service fee: 5% to 30% of monthly compensation.
- Commissions (10%) for offering additional services.
- 20 days of paid suspension days.
- Flexible compensation models: Fixed and Variable.
- Tools for personal growth: Udemy, Successors Academy, Scribd.
- Active internal growth opportunities.
