Junior Technical Support Engineer Full Time

Description:

• Provide analysis and real time reporting for major incidents, SLAs, SLOs, etc. to key partners.
• Support incident response on critical applications and infrastructure issues.
• Ability to communicate technical issues to customers.
• Triage and troubleshoot system issues.
• Work closely with developers and operational teams on escalated technical issues.
• Manage Zendesk and JIRA related workflows.
• Create alerts and dashboards based on application logs and business metrics.
• Strive for zero outages and a low level of production issues.

Requirements:

• 1-3 years Experience of technical operations and customer support.
• Knowledge of relational/document-oriented databases incl. SQL.
• Ability to perform REST API/FIX API troubleshooting.
• Familiarity with Python/Bash scripting is a plus.
• Familiarity with FIX API/WebSocket API is a plus.
• Basic understanding of a blockchain and trading environment is appreciated.
• Experience with Zendesk, Jira, Confluence, and real-time monitoring tools such as grafana, prometheus, loki, opsgenie.

Benefits:

• Chance to earn equity.
• Maternity & Paternity leave.
• WeWork Membership.
• WFH Yearly Stipend.
• L&D Stipend (after 6 months).