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Description:
- Hire, coach and develop the most amazing CSM team this world has ever seen!
- Partner with other CSM and leaders across Pleo to further refine structure, systems, and resources to successfully support our Mid-market and Enterprise customers.
- Own your team’s metrics (net retention, product adoption, customer advocacy, you know as you’ve done this before) and drive the plan to and exceed our expectations.
- Work closely with internal teams (Support, Marketing, Sales, Product) to align priorities, collaborate on customer needs and opportunities, and deliver early and increasing value over time.
- Advocate for the best customer experience. Be the guiding-light for your team and to other Pleoers when it comes to serve as the customer’s advocate.
Requirements:
- This is not an entry-level position. We need someone with a strong background in Customer Success and a proven track record leading a team.
- Proven experience in building and managing a high performing team in B2B SaaS companies.
- Excellent people leader, able to hire, inspire, hold accountable and develop an elite team.
- Passionate about providing an exceptional customer experience with a list of examples for how you stand out from the crowd.
- You are a strong team player, self-starter who thrives in a fast-paced, and high-growth start-up experience.
- Outstanding organisational and project management skills, and the ability to manage multiple tasks and requests.
- Experience with CS and CRM tools (Hubspot, Salesforce, CS tools, Data Visualization, etc.).
- Software experience is a must, SaaS experience is ideal.
- Fluency in both German and English languages.
Benefits:
- Work in a fast-growing, customer-centric environment.
- Enjoy a good work-life balance.
- Flexible remote working options available.
- Opportunity to shape the future of customer success in a high-impact role.
- Join a diverse team with over 100 nationalities.
