Learner Success Coach Full Time

Summary:

MasterStart, a global learning consultancy specializing in humanized online education, seeks a Learner Success Coach for a remote, full-time role in Cape Town, South Africa. The company partners with esteemed providers to deliver career-focused programs, emphasizing flexibility, passion, and collaboration to empower learners’ professional growth.

Responsibilities:

• Facilitate engaging and interactive coaching sessions to support learner success and professional growth through virtual environments.
• Drive and continuously interact on Communities of Practice by sharing best practices and creating new knowledge to advance learning and professional practice.
• Develop and implement strategies to encourage active participation and engagement within the community.
• Organize and moderate regular meetings, forums, and workshops to share best practices, insights, and innovations.
• Create and maintain a central repository for resources, tools, and documentation relevant to the community’s focus areas.
• Identify and onboard new members, ensuring alignment with the community’s goals and values.
• Foster a sense of belonging and shared purpose by promoting networking opportunities and relationship-building.
• Use a variety of facilitation techniques and formats (e.g., communities, one-on-one coaching, group facilitation, mentoring) to achieve learning objectives and motivate learners.
• Adapt coaching styles to meet diverse learning preferences and ensure an inclusive learning environment.
• Support industry experts in delivering interactive and impactful sessions, providing guidance on using online tools and techniques.
• Design, develop, and update training materials, facilitator guides, and resources to support effective delivery of learning content.
• Develop structured training plans and materials adaptable for different delivery methods, ensuring alignment with business goals.
• Create digital content using innovative online tools to encourage participation and collaboration during virtual coaching sessions.
• Provide hands-on support to learners by addressing academic, technical, and pastoral needs for a positive learning experience.
• Coach and mentor learners with poor attendance, lack of participation, or barriers to engagement to foster success and retention.
• Facilitate learner assessments, providing constructive feedback and guidance to help achieve developmental goals.
• Evaluate the effectiveness of coaching and facilitation sessions through participant feedback, assessments, and surveys, implementing improvements.
• Actively work to meet throughput and success rate goals for learners as defined by business objectives.
• Lead Collaborative Learning Sessions (CLS) and webinars, using engagement tools like polls, breakout rooms, interactive whiteboards, and community chats.
• Lead group discussions and activities to reinforce learning and encourage active participation.
• Collaborate with the Facilitation Manager to identify coaching and facilitation improvements and priorities.
• Support industry experts by offering advice and coaching on session delivery to ensure learner-focused sessions.
• Liaise with key stakeholders to align session content with overall learning and development objectives.

Requirements:

• Minimum of a Diploma or Degree in Business, Education, Human Resources, Psychology, or a related field (other relevant experience and expertise may be considered if this is not met).
• Professional certification in coaching, facilitation, or training (preferred).
• Minimum of 3 years’ facilitation experience, preferably across both face-to-face and online platforms.
• Proven track record of successfully managing multiple learner cohorts and achieving positive outcomes.
• Passion for facilitation, online learning, and using innovative techniques to enhance learner participation.
• Exceptional communication skills, both written and verbal, with the ability to articulate complex concepts clearly.
• Energetic, self-starter with a proactive approach to problem-solving and learner support.
• Empathetic and approachable, with strong interpersonal skills to build rapport and trust with learners.
• Fun, dynamic, and engaging personality that creates a positive and interactive learning environment.
• Strong organizational and time management skills, with the ability to juggle multiple priorities.
• Minimum of 2 years of coordination and academic experience.
• Knowledge and understanding of Higher Education regulation, processes, and landscape.
• Passion for administration, coordination, learner support, and reporting in the academic space.

Benefits:

• Remote, full-time position offering flexibility.
• Opportunity to work in a dynamic, fast-growing company with ambitious international growth plans.
• Considerable opportunity for career progression and growth within the company.
• Collaborative environment emphasizing human connection, passion, and innovation.