Learning Systems Administrator Sr (Revenue Cycle Training Supervisor) Full Time

Summary:

• Supports the execution of Advocate Health’s learning systems strategy focusing on optimizing and enhancing the learner experience.
• Evaluates, recommends, and implements systems and system configurations to enhance learner experience.
• Creates, maintains, and ensures the effectiveness of all enterprise learning systems and access for all roles at Advocate Health within the systems.
• Ensures the integrity of the systems and the content housed there through ongoing monitoring and implementation of governance and guidelines.

Responsibilities:

• Supervises the day-to-day activities of the trainers to ensure effective and efficient operation of the department.
• Oversees and continuously evaluates the delivery of training for content, standardization, and effectiveness.
• Collaborates with in-scope leaders to provide training and training support, including ad hoc requests and special projects.
• Applies competency models and quality assessments to ensure the effective performance of all training specialists.
• Oversees the onboarding of new training specialists.
• Carries out training policies and procedures, ensuring compliance with requirements.
• Performs human resources responsibilities for staff, including coaching on performance, completing performance reviews, and fostering staff morale.
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and ensuring compliance with policies, regulations, and laws.

Requirements:

• Bachelor’s degree or equivalent experience level required.
• 5 years of experience as a learning systems administrator.
• 5 years of experience in customer service or an administrative support environment.
• Experience with virtual learning platforms preferred.
• Strong knowledge of the landscape of adult learning technology tools and systems.
• Demonstrated ability to think critically.
• Excellent written and verbal communication skills with the ability to interact with diverse clients at all levels.
• Excellent organizational and customer service skills with strong attention to detail.
• Ability to work with a diverse team.
• Ability to prioritize multiple projects/tasks and meet deadlines.
• Proficiency in Microsoft Office.
• Preferred: Report building, survey creation, and implementation.

Benefits:

• 100% remote position, allowing work from home.
• Access to necessary equipment to perform the job.