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Job duties/responsibilities
- Provide leadership, guidance, and mentoring to the customer delivery team.
- Formulate and execute strategies for end-to-end delivery excellence.
- Establish goals, objectives, responsibilities, and development plans for team members.
- Support global team members through coaching, training, and mentoring.
- Hire, manage, and retain team members through planning and forecasting.
Requirements
- 3+ years experience leading Global Customer Delivery Teams in AMER, APAC, EMEA.
- SaaS and/or tech start-up experience highly desired.
- Experience building global, remote work-first teams.
- Proven success in leading customer-facing teams to exceptional satisfaction.
- Expertise in collaborating across departments to address customer needs.
- Exceptional communication skills for building strong relationships.
Benefits
- Employee Stock Ownership.
- Competitive Compensation Packages.
- 401k Company Match.
- Comprehensive Health Benefits.
- Commuter Reimbursement Program.
- Flexible Work Schedule.
