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Summary:
- We’re the fastest-growing sports gaming company ever.
- We build innovative games and products for American sports fans.
- Founded in 2020, our team built four of today’s most widely played fantasy games and recently launched our Underdog Sportsbook.
- We are the only sportsbook to ever launch on our own homegrown technology, which allows us to build different and innovative experiences.
- We believe there’s so much more to be built for sports fans, and we’ll continue to win by building the best products and experiences for our customers.
- The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S.
- In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel.
- We are many times larger now, and our growth is not slowing down.
- At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan.
Responsibilities:
- Lead the design and management of comprehensive training and quality assurance programs for Fraud & Payments Operations, driving team performance and operational excellence.
- Build and mentor a high-performing team of trainers and QA specialists, empowering them with the skills, tools, and knowledge to succeed in a fast-paced environment.
- Collaborate with leadership to set and monitor key performance indicators (KPIs) for training effectiveness and quality assurance, implementing improvements as needed.
- Stay at the forefront of learning and QA innovations, ensuring that training methods and processes align with industry best practices and evolving operational needs.
Requirements:
- 3+ years of experience in training and quality assurance, with proven success in leading learning and performance management teams.
- Expertise in designing and delivering training programs, with the ability to develop both in-person and online learning solutions.
- Experienced with building training and QA plans that support business goals and optimize team performance.
- Passion for mentoring and empowering others, with the ability to lead, inspire, and elevate teams in a dynamic operational environment.
- Experience in Fraud and Payments or industries like online sports betting or daily fantasy, with a deep understanding of operational challenges in these areas.
- A qualification in training design or delivery, with additional experience in developing online learning modules.
- Strong knowledge of QA systems and metrics, with a data-driven approach to assessing and improving team performance.
- A keen interest in staying current on learning/QA trends and innovations, with a proactive approach to integrating new methodologies and technologies.
Benefits:
- Unlimited PTO (we’re extremely flexible with the exception of the first few weeks before & into the NFL season).
- 16 weeks of fully paid parental leave.
- A $500 home office allowance.
- A connected virtual first culture with a highly engaged distributed workforce.
- 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents.
